ColdTub.com - Home of the World Famous Polar Pool®

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Shipping & returns

We are happy to offer shipping to any U.S. state, as well as Canada. All shipping costs will be prepaid by the buyer. The shipping quote will be offered at the checkout. We ship via UPS ground or DHL. We do not ship to P.O.Box addresses.

RETURN AND EXCHANGE POLICY
If you are not satisfied with our products, you can return them within 14 days of delivery packed in its original pack as delivered. You will receive the refund within 3-4 business days after the return of the item. To proceed with the return correctly, please, contact us via our contact information and explain the matters of your situation as well as to give us the tracking information on a returned package. If you have received a damaged item, we will gladly send you a replacement of the same item.

OUT-OFF STOCK ITEMS
Even though we are proud to announce that we keep a great variety of products in stock, occasionally certain items can be placed on back order. You will be notified via email if this occurs. If you do not wish to wait for item availability, you may cancel your order. If we do not hear from you in regards to your cancellation before the item is shipped out, we will assume you agreed to the shipment delay.

PAYMENT METHODS
We accept Credit Cards (Visa, MasterCard) and Paypal. All credit card orders are subject to final verification and approval. Each order will be security checked, verified and confirmed before shipment. It may take 1-5 working days, depending on the payment type and data provided. All the items will be shipped after the verification and approval process is complete. All orders will be shipped after the funds are received from buyer’s financial institution. You will be notified via email in regards to your approval and shipment.

PREPAIMENT POLICY
All orders must be prepaid. Please, be sure to provide all of your information correctly, otherwise, it could lead to a delay or a cancellation.

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READ OUR COLDTUB TESTIMIONALS

Paul Ferris, Portroe GAA, Tipperary comments on the Coldtub and Ducks

The lads have taken to the Icepod like ducks to water  – every training session there’s...
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Winnipeg Jets Hockey Club

Our cold tub is a valuable tool in our training room it is one of the most frequently used therapies...
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The Men’s Basketball program at NC State uses the Polar Plunge pools

The Men’s Basketball program at NC State uses the Polar Plunge pools in our practice facility...
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