Shipping policy

Shipping Information

- Curbside delivery is included on all models (In Lower 48 states) except for the Coldtub(residential). Curbside delivery means the tub will be shipped via LTL freight to the end of your driveway/dock. The tub will arrive in a wooden crate and the customer is responsible for removing the tub from the crate and bringing the tub to their desired location

- For states not in the lower 48 there will be an additional charge for curbside shipping. Once your order is placed your sales rep will contact you to discuss this further

- We do offer a white glove service on all our tubs, in this service they will uncrate the tub, bring it to your desired location and remove the trash. You will be responsible for filling the tub and plugging it in

- Our purple glove service is available via request. This service is the same as white glove except the delivery specialist will fill the tub, plug it in, connect it to Wifi and give you a training on how everything works