Four people relax outdoors; one man is in an ice bath while three women sit and talk in a small pool. Towel on the ground nearby.

FAQ

FAQ

How often do I have to change my water?

We recommend you change your water once every 6–12 months.

  • Commercial use: closer to 6 months (up to 100 athletes per day)

  • Residential use: closer to 12 months (1–15 athletes per day)

What is the lead time for your Coldtubs?

  • 2–4 weeks for cedar/thermowood ash with no logo.

  • 4–6 weeks for cedar/thermowood ash with laser engrave/ink print logo

What temperature do your Coldtubs go to?

All models operate between 35-104°F.

How often should I change my filter?

  • Every 3–6 months

  • Commercial use: closer to 3 months

  • Residential use: closer to 6 months

Can I put this tub in a commercial environment?

Yes. The product was originally developed with the Boston Bruins and is engineered for hundreds of athletes per day. It is UL Safety Certified by TUV standards and used in:

  • Gyms

  • Recovery centers

  • College & pro training rooms

What is the filtration and sanitation process?

Each unit includes:

  • Microfiltration

  • Dead Sea Salt sanitation technology (“Coldtub Pal”)

This system:

  • Uses cleaner salt-based sanitation

  • Requires 1/10 the sanitizer of competitors

  • Automates water chemistry adjustments

  • Can be monitored via WiFi through the Coldtub app

Can I customize my Coldtub?

Yes. Options include:

  • Cedar with Natural Stain

  • Cedar with Dark Walnut Stain

  • Thermowood Black Ash

  • Option to laser engrave/ink print logo on all choices

What material is the tub made of?

  • Biolac vacuum-formed acrylic

  • Designed to resist bacteria

  • 100% manufactured in the USA

How can I buy more sanitation supplies after my starter kit runs out?

Supplies are available in the online Sanitation Supplies store including:

  • Sanitizers

  • Filters

  • Parts

  • Accessories

What other maintenance will be needed?

  • Sanitizer cell lifespan: 1–3 years

  • Replacement parts available through support

Is this curbside delivery?

Yes — delivered on a pallet in a crate.

What are the electrical/plumbing requirements?

  • No plumbing required

  • Standard 110V/ 20A dedicated outlet

  • Filled with garden hose

What makes commercial vs residential use different?

Learn more about the differences here.

What do your tubs do for the thermal barrier?

Jets create friction so water doesn’t rest on skin.

How long is the warranty?

  • 7 years on shell

  • 2 years on parts

Where are the tubs made?

100% manufactured in the USA.

Can I put the tub outside in extreme weather?

Yes — designed for:

  • Desert heat

  • Freezing winters

How do I adjust temperature?

Via:

  • Top control panel

  • Coldtub app / MyColdtub.com

How much energy do Coldtubs use?

  • About $0.50/day commercial use

  • About $15–$20/month

Do I need professional installation?

No — setup is simple.
Large models may require forklift placement.

Can I install on an upper floor?

Yes — if the structure supports the filled weight. 

How do I contact customer support?

What happens if a part stops working?

  • 2-year warranty on parts

  • Easy replacement

  • 24/7 tech support available